Get instant technical support and keep your business running smoothly. No more waiting for solutions.
Exclusive Priority Support
⚡ First come, first served - Don't miss out!
Understanding the difference and benefits of each service
Required for all purchases
Enhanced service on top of Envato support
Envato Support is like having a basic warranty on your car - it covers the essentials and gets you back on the road. Priority Support is like adding premium roadside assistance to your existing warranty - faster response, dedicated technicians, and priority service when you need it most. It's an addon that enhances your existing coverage.
Your seamless onboarding experience with Priority Support
Receive immediate confirmation with your dedicated support credentials and WhatsApp contact
Get assigned to a specialized team member who becomes familiar with your project and requirements
Our team reviews your current setup and creates a personalized support strategy for your specific needs
Start using your Priority Support immediately with 4-hour response times and dedicated assistance
Available 9:30 AM - 6:30 PM, Monday to Saturday
Your tickets are automatically prioritized above regular support requests
Professional installation service included with your Priority Support plan
No more waiting for support. Get instant help and keep your projects moving forward.
One-on-one sessions with senior developers to solve complex implementation challenges.
Never wait more than 4 hours for a response. Your time is valuable.
Priority support is currently available for these products with active Envato support licenses
Requires active Envato support license
Requires active Envato support license
Get instant support and keep your projects moving forward
Perfect for quick resolutions
Ideal for users who need fast support and want to discuss product features one-on-one. Get quick resolutions and keep your projects moving forward.
Get replies within 4 hours via tickets and WhatsApp
2 × 30-minute Zoom sessions to discuss product features and get solutions
Your tickets get handled before regular support requests
Professional installation service included
Best for code understanding
Perfect for developers who want to understand the codebase better. Includes all Pro features plus dedicated sessions to learn about the product's code structure and implementation.
Everything included in the Pro plan
1 × 30-minute session to understand code structure and implementation
Learn about the product's architecture and best practices
Get insights from our experienced developers about the codebase
Book extra 30-minute code discussion sessions at $25 per session
Get responses within 4 hours, guaranteed.
Direct chat support via WhatsApp.
Professional installation service included with your plan.
Compliant with Envato's support guidelines.
Track response times and support metrics.
Access to curated code snippets and solutions.
Join thousands of satisfied developers who trust our priority support
Lead Developer, SaaSify
"We were struggling with Worksuite's API integration until we got priority support. The team helped us implement a custom webhook system that reduced our sync time from 5 minutes to 30 seconds. The WhatsApp support was particularly helpful during our launch phase."
CTO, HRTech Solutions
"The Code Clinic sessions helped us optimize our TableTrack implementation. We were able to reduce our database queries by 40% and improve page load times significantly. The senior developer's insights on caching strategies were invaluable."
Technical Lead, FinTech Pro
"During our critical tax season, we had an issue with Worksuite's reporting module. The priority support team helped us implement a custom solution within 2 hours, saving us from potential compliance issues. The free installation service was incredibly efficient."
Product Manager, EcomFlow
"The priority support team helped us customize TableTrack for our e-commerce inventory management. They implemented a custom bulk import feature that reduced our data entry time by 75%. The monthly video calls were crucial for planning these enhancements."
System Administrator, EduTech
"We manage 50+ Worksuite installations across different departments. The priority support team helped us set up automated deployment scripts and monitoring tools. Their expertise in server optimization reduced our maintenance time by 60%."
Development Lead, HealthTech
"The Code Clinic sessions helped us implement HIPAA compliance features in TableTrack. The senior developer's guidance on data encryption and audit logging was crucial. We completed the implementation 3 weeks ahead of schedule."
CTO, LogisticsPro
"The priority support team helped us integrate TableTrack with our existing logistics software. Their expertise in API development and database optimization helped us achieve 99.9% uptime. The monthly video calls were invaluable for planning our integration roadmap."
Product Owner, RetailTech
"The priority support team helped us customize TableTrack for our retail analytics platform. They implemented real-time data synchronization and custom reporting features that reduced our data processing time by 85%. Their expertise in performance optimization was invaluable."
DevOps Engineer, CloudScale
"The priority support team helped us optimize our TableTrack deployment on AWS. Their expertise in cloud infrastructure and database scaling helped us handle 10x more concurrent users. The Code Clinic sessions were particularly helpful for our team's learning curve."
Join thousands of developers who are saving 20+ hours monthly with our priority support.